Refund policy
Refund Policy
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Refund Policy
At Time To Love Crochet, all of our products are digital downloads, meaning they are delivered instantly after purchase.
Because of the nature of digital products, we do not offer automatic refunds or exchanges once a purchase has been completed and the download has been accessed.
Digital Products
When you purchase a digital product from us, you agree that:
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The product will be available for immediate download
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You will lose your right to cancel once the download has started
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No physical item will be shipped
Refunds (Case-by-Case)
While refunds are not guaranteed, we understand that issues can arise.
We may consider refunds on a case-by-case basis in situations such as:
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You accidentally purchased the same product more than once
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You are unable to access or download the file
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There is a technical issue with the product
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The product is not as described
If you believe you are eligible for a refund, please contact us at [your email address] with your order details.
Faulty or Incorrect Files
Under UK consumer law, digital products must be:
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As described
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Fit for purpose
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Of satisfactory quality
If a file is faulty, corrupted, or incorrect, we will:
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Provide a replacement file, or
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Fix the issue within a reasonable timeframe
If we are unable to resolve the issue, a refund or partial refund may be issued.
Change of Mind
Due to the instant access nature of digital downloads:
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We do not offer refunds for change of mind
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We do not offer refunds if you no longer need the product
Contact Us
If you have any issues with your purchase, please contact us at:
We aim to respond within 1–2 working days.